Refund & Cancellation Policy

1. How to submit a request

Email support@accountrix.click with:

• your name and company;
• the service and proposal the request relates to;
• whether you want to cancel, pause or request a refund;
• the reason for your request.

We confirm that we have received your request and reply in writing with our assessment.

2. Cancelling before work starts

If you cancel after approving a proposal but before we have started any work or committed any third-party costs, we assess the request on that basis and tell you the outcome in writing.

3. How requests are assessed

We review each request individually and look at:

• Completed work: deliverables already produced or delivered, and campaign setup or management already carried out, up to the date of your request.
• Work in progress: work that has started but is not finished, assessed by how far it has progressed.
• Committed third-party expenses: costs we have already paid or committed to on your behalf, such as licensed music, stock assets or software bought for your project.
• Remaining work: parts of the agreed scope that have not been started.

We explain our assessment in writing, including any amount that can be refunded and how it would be returned.

4. Campaign management periods

You can ask us to stop managing your campaigns at any time during a 30-day period. On request, we pause the campaigns in your account and hand over a summary of what was set up. The remainder of the period is assessed as described above. Because nothing renews automatically, no further period starts unless you confirm it.

5. Advertising spend and platform charges

Advertising spend is paid by you directly to platforms such as Meta, Google and LinkedIn. We do not receive it and cannot refund it. Questions about platform charges must be raised with the platform through your account.

6. Third-party services

Domains, hosting, form services, software subscriptions and other services you buy from third parties are subject to those providers’ own refund terms.

7. Questions